Terms & Condition - Privacy Policy

Terms & Conditions and Privacy Policy

  Terms & Conditions

  1. Scope of application
These General Terms and Conditions ("GTC") apply to the rental of hotel rooms for accommodation as well as to all related deliveries and services of Garni La Meridiana SA, which operates  as Hotel La Meridiana Lake & SPA ("Hotel"), to the customer ("Customer"). General terms and conditions of the Customer shall not apply. 
 
  1. Conclusion of contract
The details concerning the services ordered by the Customer and promised by the Hotel shall be governed by the contract between the Customer and the Hotel ("Contract"). This Contract is concluded by the reservation of one or more hotel rooms and any additional services. 
Each reservation is confirmed by the issuance of an e-mail or post mail reservation confirmation. The confirmation again contains the exact dates of the booking, the cancellation conditions and a reservation number. Shortly before arrival, the customer will receive the instruction for the access to the Hotel. 
A confirmed booking is only possible with valid credit card information. If the customer's credit card information provided to the hotel is incorrect or invalid, the reservation will not be maintained despite the issuance of the e-mail reservation confirmation. The transmission of credit card information is encrypted, and is fully PCI-compliant. The credit card information is not known to the hotel or Garni La Meridiana SA at any time. 
 
  1. Prices, prepayment, payment terms, invoicing, means of payment
The customer is required to pay the hotel's agreed prices for the contractually owed services and other services used. Unless special prices are expressly agreed in writing, the prices of the hotel valid at the time the services are rendered shall apply. 
The prices include the statutory value added tax. In the event of an increase in value added tax, the prices shall be adjusted accordingly. If the period between the conclusion of the contract and the provision of services exceeds six months, the hotel reserves the right to adjust the prices accordingly. 
An accruing overnight flat rate/curtail tax will be charged to the customer in addition to the room rate. 
 
3.1 Payment of prices 
Payment for the entire stay is generally made on the day of departure at the reception counter or via Guest App Straiv (straiv GmbH, Eichwiesenring 4F, 70567 Stuttgart (DE), https://straiv.io/).
The hotel accepts bank transfers, cash and credit cards as means of payment. The following credit cards are accepted: 
- Visa 
- Mastercard 
- American Express 
 
  1. Withdrawal or cancellation by the customer; rescheduling of times
Withdrawal from the contract or cancellation by the customer is generally not permitted. However, if the written cancellation of the reservation or a waiver of the service is made at least 48 hours before arrival, the cancellation is free of charge for the customer. If the cancellation is not made in time, the entire amount of the reservation will be charged in full to the customer, and the customer is also liable for any lost revenue. This also applies to guests who do not show up ("no-shows"). 
The personal booking conditions can be viewed at any time in the Guest Facing App. 
Changes in the date or duration of the stay may lead to a change in the rate and are only possible if there is availability. 
 
  1. Withdrawal of the hotel; postponement of the times.
The hotel reserves the right to extraordinary cancellation or postponement of start and end times for factually justified reasons. Such cause may exist in particular if the hotel has reasonable grounds to believe that the customer is behaving in a morally offensive manner, is using the premises for other purposes not in accordance with the accommodation contract, is jeopardizing the smooth operation of the business, or is committing criminal acts that could endanger the reputation of the hotel in the public or security. In the event of termination for an objectively justified reason, the hotel operator shall also be entitled to issue a ban from the premises. 
An objectively justified reason exists in particular if: 
  • prostitution is practiced on the premises of the hotel
  • the customer opens content on the Internet via the hotel's own WLAN network that violates applicable law and could thus cause lasting damage to the hotel's reputation. This includes, in particular, content that violates relevant norms of criminal law, especially child pornography
  • the customer participates in illegal lotteries or sweepstakes on the premises of the hotel
  • the customer consumes drugs on the premises of the hotel or traffics in drugs on the premises of the hotel
  • the customer performs prohibited medical procedures on the hotel premises
  • the customer unlawfully publishes content protected by licensing law
  • the customer undertakes actions from the hotel premises that fall under cybercrime or computer crime.
  • force majeure or other circumstances for which the hotel is not responsible make the fulfillment of the contract impossible
  • events and/or services have been booked under misleading or false information of essential facts (e.g. customer, purpose, etc.)
  • if the customer is obviously insolvent or unwilling to pay
  • the customer threatens or uses violence against persons and/or property.
In the event of justified extraordinary termination by the hotel or postponement of the start and end times, the customer shall not be entitled to any compensation. If the customer is responsible for the termination of the hotel, the customer is obliged to pay the contractually agreed price in full. The right to claim further damages is reserved. 
 
  1. Use of the hotel room
The booked hotel room is reserved exclusively for the registered guest. The transfer of the room to a third person or the use by an additional person requires the prior written consent of the hotel. The subletting of the hotel room as well as its use for purposes other than accommodation are excluded. 
 
7 Check-In, Check-Out 
The hotel guarantees that the hotel room is ready for occupancy from 3:00 p.m. on the day of arrival. This is subject to any early arrival ("early check-in") that may have been booked. 
The room must be vacated by 11:00 a.m. at the latest on the day of departure. A possible booked late check-out remains reserved. 
In the event of late check-out, any customer items remaining in the room will be removed from the hotel room and deposited as lost property in a suitable place in the hotel. 
 
  1. Early check-in and late check-out
Early check-in or late check-out is possible for an additional charge and in consultation with the hotel. 
 
  1. Animals
The customer may bring pets only with the prior written consent of the hotel and only in specially designated hotel rooms. 
The customer will be charged a surcharge per night for each pet brought along. 
All damages and additional expenses incurred by the hotel as a result of bringing along the pet (e.g. cleaning) will be charged to the customer in full. 
It is forbidden to leave pets in the room alone unattended.
 
 
  1. Impairment / damage to the hotel's facilities. 
The customer is liable without regard to fault for loss or damage caused by his employees, agents and event participants, as well as for loss, impairment or damage caused by himself. 
The customer is liable in particular for damage to the hotel room and furnishings of the hotel, as well as for their loss. 
The customer is liable in particular for all unlawfully stolen furnishings, and must pay the hotel their replacement value. 
Smoking is prohibited throughout the hotel and it is forbidden to tamper with, unscrew, cover or otherwise interfere with the operation of the fire alarms. The customer will pay the hotel a lump sum of CHF 200 per violation of these prohibitions. 
The hotel reserves the right to directly charge the credit card provided by the customer. 
Parents or guardians are liable for persons they have to supervise. 
 
  1. Night rest
From 10.00 p.m. o'clock until 06.00 a.m. o'clock there is night rest. The customer must refrain from making any excessive noise during this time. 
 
12 Further operational requirements 
Unless otherwise agreed, newspaper advertisements and other advertising measures of the customer with references to events at the hotel require the prior written consent of the hotel. In the event of publication without such consent, the hotel shall be entitled to withdraw from the contract for factually justified reasons. 
The customer is obliged to obtain all permits for his event at his own expense. For music events, any necessary registration with the copyright exploitation company must also be made by the customer. 
Setting up or attaching decorative material or other objects that could damage the walls or other facilities of the hotel or impair its appearance require the written consent of the hotel. Set-ups in the lobby are generally prohibited. The customer must ensure that the decorative material and other items comply with fire safety requirements. The hotel is entitled to demand appropriate official proof. Decorations and exhibits brought along must be removed immediately after the end of the event. In the event of failure to do so, removal and storage shall be carried out by the hotel at the expense of the customer. If the items remain in the event room, the hotel is entitled to charge the customer an appropriate room rent for the duration of their stay. 
The customer as well as his employees, agents and participants are prohibited from entering rooms other than the event location. 
The exits are to be kept free at all times. 
 
  1. technical facilities
Basic technical equipment (electricity, lighting) is included in the contractually agreed remuneration. Additional technical or other facilities shall be provided by the hotel or procured from third parties against separate remuneration. Insofar as the hotel procures technical or other facilities from third parties for the customer at the customer's instigation, it shall act on behalf and for the account of the customer. The customer shall be liable for the careful handling and proper return of the technical equipment and shall indemnify the hotel against all claims of third parties arising from the provision of technical equipment. 
The use of the customer's own electrical equipment using the hotel's power supply system requires the hotel's written consent. Any disruptions and/or damage to the hotel's technical equipment resulting from the use of such equipment shall be borne by the customer. The hotel is entitled to charge the customer a lump sum for the electricity costs incurred by the use of such devices. 
Faults in the technical or other equipment provided by the hotel shall be rectified as quickly as possible. The hotel excludes any liability for such malfunctions. The customer is not entitled to withhold payments in whole or in part due to malfunctions.  
The hotel provides, upon written agreement, some technical equipment. In case of damage, the cost of repair or necessary replacement will be fully borne by the customer.   
  
14 Liability, loss of or damage to items brought to the hotel 
The customer is obligated to fully indemnify the hotel for services provided by third parties, in particular also for claims of copyright collecting societies. 
Exhibits or other items, including personal items, which are carried along are at the risk of the customer in the hotel. The hotel assumes no liability for loss, damage or destruction, including financial loss, except in cases of gross negligence or intent on the part of the hotel. 
The customer is obliged to ensure that his employees and agents comply with the provisions of the contract and these GTC as well as the instructions of the hotel's staff. 
Lost property found in the hotel after the customer has checked out will be disposed of properly after a storage period of 6 months. 
The hotel excludes any liability except in cases of gross negligence or intent. 
 
  1. final provisions
Should individual parts of these GTC be invalid or void, this shall not affect the validity of the remaining provisions. Any deviating agreements must be made in writing to be valid. 
 
16 Applicable law and place of jurisdiction 
These GTC as well as the contracts concluded on their basis are subject to Swiss law. Ascona is agreed as the place of jurisdiction. The hotel shall also be entitled to bring an action at the customer's registered office or place of residence. 

Responsible for and content of this Privacy Policy
We, Garni La Meridiana SA, Ascona , are the operators of the La Meridiana Lake & Spa hotel and website www.meridiana.ch and, unless otherwise specified in this Privacy Policy, are the data controller described in this Privacy Policy.
So that you are aware of what personal data we collect from you and for what purposes we use it, please read the information below. With regard to data protection, we have relied primarily on the provisions of Swiss data protection law, in particular the Federal Data Protection Act (DPA).
The following information is subject to periodic review and modification. Therefore, you are advised to consult this Privacy Policy regularly. In addition, in accordance with the Data Protection Act, other companies are responsible for individual data processing listed below or are jointly responsible with us; in these cases, therefore, the information made available by these providers is also relevant.
Contact person for data protection
If you have questions about data protection or wish to exercise your rights, please contact our data protection contact person by sending an e-mail to the following address: m.perucchi@meridiana.ch

16 Applicable law and place of jurisdiction 
These GTC as well as the contracts concluded on their basis are subject to Swiss law. Ascona is agreed as the place of jurisdiction. The hotel shall also be entitled to bring an action at the customer's registered office or place of residence. 

Privacy Policy


Responsible for and content of this Privacy Policy
We, Garni La Meridiana SA, Ascona , are the operators of the La Meridiana Lake & Spa hotel and website www.meridiana.ch and, unless otherwise specified in this Privacy Policy, are the data controller described in this Privacy Policy.
So that you are aware of what personal data we collect from you and for what purposes we use it, please read the information below. With regard to data protection, we have relied primarily on the provisions of Swiss data protection law, in particular the Federal Data Protection Act (DPA).
The following information is subject to periodic review and modification. Therefore, you are advised to consult this Privacy Policy regularly. In addition, in accordance with the Data Protection Act, other companies are responsible for individual data processing listed below or are jointly responsible with us; in these cases, therefore, the information made available by these providers is also relevant.

Contact person for data protection
If you have questions about data protection or wish to exercise your rights, please contact our data protection contact person by sending an e-mail to the following address: m.perucchi@meridiana.ch

Scope and purpose of the collection, processing and use of personal data

Data processing when contacting us
If you contact us using our contact addresses and channels (e.g., by e-mail, telephone, or through our contact form), your personal data will be processed, i.e., processed by us. The processing involves the data you will have provided to us, such as your name, e-mail address or telephone number, and your request. In addition, the time of receipt of the request will be recorded. This data processing is for the purpose of fulfilling your request (e.g. to provide you with information about our hotel, to assist you in fulfilling contracts, such as if you have questions about your reservation, to collect your feedback for the purpose of improving our services, etc.).
We use a software application from CodeWay SA, Corso San Gottardo 14/16, Palazzo Nuovo Corso 6830 Chiasso (Switzerland), to handle contact via the contact form. Therefore, your data is at most stored in a database of CodeWay SA, which CodeWay SA will be able to access your data if this is necessary for the provision of the software and for support in using the software. Information on the processing of data by third parties and possible transmission abroad can be found in Section 5 of this Privacy Policy. The legal basis for these data processing operations is our legitimate interest, within the meaning of Article 6(1)(f) of the GDPR, in following up your request, or, if this request concerns the conclusion or performance of a contract, the need to implement the measures required under Article 6(1)(b) of the GDPR.
It is possible that CodeWay SA may want to use some of this data for its own purposes (for example, to send marketing emails or for statistical analysis). CodeWay SA is the entity responsible for this data processing and must ensure compliance with data protection laws in connection with such processing. For information on data processing by CodeWay SA, please visit https://www.codeway.ch/.

Data processing during bookings

Booking through our website
On our website it is possible to book an overnight stay. At this juncture we collect the following data;
  • First name
  • Last name
  • E-mail
  • E-mail confirmation
  • Special requests
  • Consent for personal data processing
  • Country
  • Address (optional)
  • City
  • Zip code (optional)
  • Cell phone number
  • Method of payment
Consent to receive offers from the hotel
Confirm that you have read and accepted the booking and cancellation conditions and privacy policy
We use your information to ascertain your identity before entering into a contract. We need your e-mail address to confirm your reservation and for future communications with you necessary to execute the contract. We store your data together with the reservation metadata (e.g., room category, period of stay, and description and price) payment data (e.g., chosen payment method and time), as well as data related to the execution and fulfillment of the contract (e.g., receipt and handling of complaints) in our CRM database (see Section 4 in this regard), so that we can ensure proper processing of the reservation and fulfillment of the contract.
Should it become necessary for contract fulfillment, the requested information will also be transmitted to any third-party service providers (e.g. organizers or transportation companies).
The legal basis for this data processing is the fulfillment of a contract with you in accordance with Article 6(1)(b) of the GDPR.
The provision of optional data is optional. We process this data in order to adapt our offer to your personal requirements as far as possible, to facilitate the execution of contracts, if necessary to contact you by an alternative means of communication in connection with the fulfilment of the contract or for the collection and statistical evaluation for the optimisation of our offers.
The legal basis for this data processing is your consent in accordance with Article 6(1)(a) of the GDPR. You may revoke your consent at any time by sending us a communication.
For the management of bookings through our website we use a software application of QNT S.r.l. a Socio Unico, Via Lucca,52 - 50142 - Firenze. Therefore, your data is at most stored in a database belonging to QNT S.r.l., which QNT S.r.l. can access if necessary to provide the software and to support you in using the software. Information on the processing of data by third parties and any transmission abroad is provided in section 5 of this Privacy Policy.
The legal basis for these data processing operations is the fulfilment of a contract with you in accordance with Article 6(1)(b) of the GDPR.
It is possible that QNT S.r.l. may wish to use some of this data for its own purposes (e.g. to send marketing emails or for statistical analysis). QNT S.r.l. is the entity responsible for this data processing and must ensure compliance with data protection laws in connection with such processing. For information on data processing by QNT S.r.l., please visit https://www.simplebooking.travel/.

Booking via a booking platform
If you use an external platform for your booking (e.g. Booking, Expedia, STC, Tripadvisor, etc.), we will receive from the operator of the platform in question various personal data related to the booking you have made. In addition, we may receive requests related to your booking. This data is processed in particular to record your booking as requested and to make the booked services available to you.
The legal basis for these data processing for this purpose is the execution of pre-contractual measures and the fulfilment of the contract in accordance with Article 6(1)(b) of the GDPR.
Finally, we may exchange personal data relating to disputes or complaints related to a booking with platform operators, insofar as this is necessary to protect our legitimate interests. This may also include data relating to the booking procedure on the platform or data concerning the booking or execution of services and the performance of the stay with us. The purpose of this data processing is to protect our rights and legitimate interests in the management and maintenance of our contractual relationships with the following platform operators:
Booking.com B.V, Osterdoskade 163, 1011 DL (The Netherlands). For more information on data processing in relation to Booking.com, please visit https://www.booking.com/index.it.html?aid=356980&label=gog235jc-1DCBQoggJCBWxlZ2FsSAdYA2gsiAEBmAEHuAEYyAEM2AED6AEB-AECiAIBqAIEuAK-yIOmBsACAdICJGQ3MzFiOTZkLWExMmItNGNhNS04MTA0LThhZTU4ODJjOTIxNtgCBOACAQ&lang=it&soz=1&lang_changed=1.
STC Switzerland Travel Centre AG, Binzstrasse 3, 8045 Zürich. For more information on data processing in relation to STC Switzerland Travel Centre AG, please visit https://switzerlandtravelcentre.com/de/che.
Tripadvisor Inc., 400 1st Avenue, Needham, MA 02494 USA. For more information on data processing in relation to Tripadvisor Inc. please visit https://www.tripadvisor.ch/.
Expedia Lodging Partner Services Sàrl, Rue 31 Decembre 40-42, 1207 Geneve. For more information on data processing in relation to Expedia, please visit https://www.expedia.ch/.
Your data is stored in the databases of the platform operators, who can then access it. Information on the processing of data by third parties and on the possible transmission abroad can be found in section 5 of this Privacy Policy.
The legal basis for data processing for this purpose is our legitimate interest within the meaning of Article 6(1)(f) of the GDPR.

Data processing during the processing of a payment
Hotel payment processing
If you use electronic means of payment to purchase products and services or to pay for your stay at our hotel, this involves the processing of personal data. When you use payment terminals, the information stored in your means of payment, such as the cardholder's name and card number, is transmitted to the payment service providers involved (e.g. payment solution providers, credit card issuers and credit card acquirers). These individuals are also informed of the amount and time of the transaction and the fact that the means of payment was used in our hotel. In contrast, we only receive credit for the amount of the payment made at that specific time and to which we can assign the relevant receipt number, or we are informed that the transaction was not possible or was cancelled. In this context, the information of the respective company, in particular the Privacy Policy and General Terms and Conditions of Business, should also always be kept in mind.
For payment processing we also use a software application of Straiv GmbH Eichwiesenring 4F 70567 Stuttgart, Germany. Therefore, your data is at most stored in a database of Straiv GmbH, which Straiv GmbH will be able to access your data if this is necessary for the provision of the software and for support in using the software. Information on the processing of data by third parties and possible transmission abroad can be found in Section 5 of this Privacy Policy.
The legal basis for our data processing is the fulfillment of a contract with you in accordance with Article 6(1)(b) of the GDPR.
It is possible that Straiv GmbH wants to use some of this data for its own purposes (e.g. for statistical analysis). Straiv GmbH is the entity responsible for this data processing and must ensure compliance with data protection laws in connection with such processing. For information on data processing by MEWS, please visit https://straiv.io/. 4

Online payment processing
If you make paid bookings on our website, depending on the product or service and the desired payment method, you are also required to provide additional data, such as credit card details or login to your payment service provider. This information, as well as the fact that you have purchased a service from us at the relevant time and for the relevant amount, is passed on to the respective payment service providers (e.g. payment solution providers, credit card issuers and credit card acquirers). In this context, the information of the respective company, in particular the Privacy Policy and General Terms and Conditions, should also always be taken into account.
The legal basis for our data processing is the fulfilment of a contract within the meaning of Article 6(1)(b) of the GDPR.
We reserve the right to keep a copy of the credit card data for security purposes. In order to avoid payment defaults, the requested data, in particular personal data, may also be transmitted to a credit agency for the automatic assessment of your creditworthiness. In this context, the credit agency may assign a so-called 'credit score' or creditworthiness. This creditworthiness index makes it possible to estimate the future risk of a payment default, e.g. on the basis of a percentage. The value is calculated by applying mathematical-statistical models and including credit agency data from other sources. Depending on the information received, we reserve the right not to offer you the payment method 'Invoice'.
The legal basis for these data processing operations is our legitimate interest, within the meaning of Article 6, Section 1(f) of the GDPR, in avoiding payment defaults.

Data processing during registration and billing of purchased services
If, as part of your stay, you purchase services (e.g. additional nights, restaurant, activities, room service), in addition to your contractual data we will record and further process your booking data (e.g. time and notes) and the data relating to the booked and purchased service (e.g. the subject of the service, price and time of purchase of the service) to enable the provision of the service, as described in sections 3.5 and 3.6.
The legal basis for our data processing is the fulfilment of a contract pursuant to Article 6(1)(b) of the GDPR.
Data processing in e-mail-marketing
If you register to receive our marketing e-mails (e.g. when opening, within your customer account or as part of an order or booking), the following data will be collected:
  • E-mail address (required field)
  • First and last name (required field)
  • Telephone number (required field)
  • Country

In order to prevent abuse and to make sure that the owner of an e-mail address has actually consented to receive marketing e-mails, we use a so-called "double opt-in" registration system during registration, i.e., a request for confirmation. Basically, after registration you will receive an e-mail from us with a confirmation link. To permanently register for the e-mail-marketing service, you must click on this link. If you do not confirm your e-mail address by the given deadline by clicking on the confirmation link, your data will be deleted again and no marketing e-mail will be sent to this address.
By registering, you consent to the processing of this data to receive marketing e-mails from us regarding our hotel and information regarding products and services. These marketing emails may also contain invitations to enter sweepstakes, provide feedback, or rate our products and services. Collecting the appellation and first and last name allows us to assign the registration to a customer account that may already exist and thus personalize the content of marketing e-mails. Linking to a customer account allows us to make the offers contained in marketing e-mails more relevant to you the recipient and better suited to your potential needs.
Your data will be used to send you marketing e-mails until you revoke your consent. Withdrawal of consent is possible at any time, specifically through the unsubscribe link contained in all marketing e-mails.
Our marketing e-mails may contain a so-called web beacon, a 1x1 pixel (tracking pixel) or similar technical means. A web beacon is an invisible graphic that is associated with the user ID of the respective subscriber. For each marketing e-mail sent, we are informed of e-mail addresses on which the transmission was successful, e-mail addresses that have not yet received the marketing e-mail, and e-mail addresses for which the transmission was unsuccessful. In addition, we are shown which e-mail addresses opened the marketing e-mail and how long it was open and which links were selected. Finally, we also receive information about subscribers who have unsubscribed from the mailing list. 
Our marketing emails may contain a so-called web beacon, a 1x1 pixel (tracking pixel) or similar technical means. A web beacon is an invisible graphic that is associated with the user ID of the respective subscriber. For each marketing e-mail sent, we are informed of e-mail addresses on which the transmission was successful, e-mail addresses that have not yet received the marketing e-mail, and e-mail addresses for which the transmission was unsuccessful. In addition, we are shown which e-mail addresses opened the marketing e-mail and how long it was open and which links were selected. Finally, we also receive information about subscribers who have unsubscribed from the mailing list. We use this data for statistical purposes and to optimize the sending of marketing e-mails in terms of frequency and time of sending, but also in terms of their structure and content. In this way we can align the information and offers in our marketing e-mails with the individual interests of the recipients.
We use a software application from Mailchimp - Intuit Corporate Headquarters 2632 Marine Way Mountain View, CA 94043 to provide the e-mail-marketing service. Therefore, your data is at most stored in a database of Intuit Corporate, which Intuit Corporate may access your data in case this is necessary for the provision of the software and for support in using the software. Information on the processing of data by third parties and possible transmission abroad is given in Section 5 of this Privacy Policy.
Your consent is the legal basis for data processing in accordance with Article 6(1)(a) of the GDPR. You can revoke your express consent for the future at any time.
It is possible that Intuit Corporate wants to use some of this data for its own purposes (e.g. to send marketing emails or for statistical analysis). Intuit Corporate is the entity responsible for this data processing and must ensure compliance with data protection laws in connection with such processing. For information on data processing by Intuit Corporate, please visit https://mailchimp.com/it/.

Data processing in the context of video surveillance
To protect our guests and employees and our property, but also to prevent and punish illegal behavior (especially theft and vandalism), the entrance lobby and publicly accessible areas of our hotel, with the exception of the restrooms, may be monitored by cameras. Video surveillance image data are checked only when there is a suspicion of illegal conduct. Otherwise, the recorded images will be automatically deleted after 30 days.
We use a service provider [Pyramid Informatics Sag, 7 Arbigo Street, 6616 Losone] for the video surveillance system. Pyramid Informatics has access to the data to the extent strictly necessary to provide the system. If the suspicion of illegal behavior proves to be well-founded, the data may be forwarded to consulting companies (in particular a law firm) and to the authorities where this is necessary to assert rights or to file charges. Information on data processing by third parties and possible transmission abroad can be found in the section
The legal basis for this processing is our legitimate interest, pursuant to Article 6(1)(f) of the GDPR, in the protection of our guests, employees and property, as well as the protection and exercise of our rights.

Data processing associated with the use of our WiFi network
In our hotel you have the opportunity to use the non-professionally operated WiFi network free of charge.

Data processing in fulfilling statutory reporting obligations
Upon your arrival at the hotel we may need to receive the following information from you and your companions:
  • First and last name
  • Address
  • Date of birth
  • Nationality
  • E-mail address
  • Phone number
  • Signature
  • ID card or passport
This information is collected for the purpose of fulfilling statutory reporting requirements, particularly those arising from the Hotel Industry Act or police law. If required by applicable law, this information will be forwarded to the appropriate authority.
The legal basis for this data processing is our legitimate interest, within the meaning of Article 6(1)(c) GDPR, in complying with our legal obligations.
Data processing in the case of applications
You have the opportunity to apply spontaneously or in response to a specific job advertisement for a job in our company. The personal data you make available in this circumstance will be processed by us as part of data processing.
We will use the data you provide to screen your application and verify your suitability for employment. Application documents of rejected candidates will be deleted at the end of the application process, unless you explicitly agree to a longer retention period or there is a legal obligation for us to retain them for a longer period.
The legal basis for processing data for this purpose is the performance of a contract (pre-contractual phase) pursuant to Article 6(1)(b) of the GDPR.

Central storage and analysis of data in the CRM system
If a clear attribution to your person is possible, the data described in this Privacy Policy, in particular your personal data, your contact details, your contractual data and your surfing behaviour on our websites, are stored and associated in a centralised database. This serves to manage customer data efficiently, allows us to process your requests appropriately and enables us to provide the services you have requested and to process the relevant contracts efficiently.
The legal basis for these data processing operations is our legitimate interest, pursuant to Article 6(1)(f) of the GDPR, in the efficient handling of user data.
In addition, we evaluate this data with a view to further developing our offers in a needs-oriented manner and to be able to show and suggest the most relevant information and offers to you. We also make use of predictive methods aimed at predicting possible future interests and orders based on the use of our website.
For centralized data storage and analysis in the CRM system, we use a software application from Protel - Planet Payment (Hong Kong) Limited 2/F. Jonsim Place No. 228 Queen's Road East Wanchai Hong Kong. Therefore, your data is at most stored in a database of Planet Payment (Hong Kong) Limited, which Planet Payment (Hong Kong) Limited may access your data in case it is necessary for the provision of the software and for support in using the software. Information on third party data processing and possible transmission abroad is provided in Section 5 of this Privacy Policy. For more information on data processing in relation to Planet Payment (Hong Kong) Limited, please visit https://www.planetpayment.com/en/home/.
The legal basis these data processing is our legitimate interest under Article 6(1)(f) of the GDPR in the performance of marketing activities.

Communication and transfer abroad

Communication to third parties and possibility of third party access
Without the support of other companies, we would not be able to provide our services in the desired form. In order to enable us to use the services of these companies, it is necessary for your personal data to be transmitted within certain limits to these companies as well. Data are disclosed to selected third-party service providers and only to the extent necessary for the optimal provision of our services.
Several third-party service providers are already explicitly mentioned in this Privacy Policy. These are the following service providers:
Simple Booking - QNT S.r.l. a Socio Unico, Via Lucca,52 - 50142 - Florence. For more information on data processing in relation to QNT S.r.l., please visit https://www.simplebooking.travel/
Straiv GmbH Eichwiesenring 4F 70567 Stuttgart, Germany. For more information on data processing in relation to Straiv GmbH, please visit https://straiv.io/
Mailchimp - Intuit Corporate Headquarters 2632 Marine Way Mountain View, CA 94043. For more information on data processing in relation to Intuit Corporate, visit https://www.intuit.com/
Protel - Planet Payment (Hong Kong) Limited 2/F. Jonsim Place No. 228 Queen's Road East Wanchai Hong Kong. For more information on data processing in relation to Planet Payment (Hong Kong) Limited, please visit https://www.planetpayment.com/en/home/.
The legal basis for these disclosures is the need to fulfill a contract under Article 6(1)(b) of the GDPR.
In addition, your data will be disclosed if this is necessary for the performance of the services you have requested, for example, to restaurants or providers of other services booked through us. The legal basis for these disclosures is the need to fulfill a contract under Article 6(1)(b) of the GDPR. Those responsible for these data processing under the Data Protection Act are not us, but third-party service providers. Indeed, it is these third-party service providers who are responsible for informing you about their data processing activities (beyond the provision of data for the provision of services) and for complying with data protection laws.
In addition, your data may be disclosed, in particular to authorities, legal advisors or debt collection agencies, if there is a legal obligation to do so, or if this is necessary for the exercise of our rights, in particular to enforce rights arising from our relationship with you. Data may also be disclosed in the event that another company intends to acquire our company or parts of it and such disclosure is necessary for the performance of a Due Diligence audit, or to conclude the transaction.
The legal basis for these data processing is our legitimate interest under Article 6(1)(f) of the GDPR in protecting our rights and fulfilling our obligations, or in selling our company or parts of it. If the country in question does not have an adequate level of data protection, we will ensure that your data is sufficiently protected at these companies by means of appropriate safeguards, unless in special cases an exemption is provided for individual data processing (see Article 49 GDPR). Unless otherwise specified, these are standard contractual clauses pursuant to Article 46(2)(c) of the GDPR, which can be consulted on the websites of the Federal Data Protection and Information Commissioner (FDPIC) and the EU Commission. If you have any questions about the measures taken, please contact our data protection contact person (see Section 2).

Notes on data transfer to the USA
Some of the third-party service providers mentioned in this Privacy Policy are based in the USA. For the sake of completeness, we would like to draw the attention of users residing or domiciled in Switzerland or the EU to the fact that local authorities in the USA adopt control measures that generally permit the storage of all personal data of all persons whose data has been transmitted from Switzerland to the USA. This practice is adopted without any differentiation, restriction or exception, depending on the objective pursued and without any objective criterion allowing the US authorities to restrict access to the data and their subsequent use for very specific and strictly limited purposes, such as to justify the intervention associated with both access to these data and their use. We would also like to point out that in the USA, there are no legal remedies available to the Swiss or European data subjects that would enable them to access the data concerning them and obtain their rectification or erasure, let alone effective judicial protection against the general access rights granted to the US authorities. We explicitly draw your attention to this legal and factual situation so that you are sufficiently informed when deciding whether to give your consent to the processing of your personal data. To users residing in Switzerland or an EU member state, we would also like to point out that the U.S., from the perspective of the European Union and Switzerland, does not have an adequate level of data protection, even in light of the considerations just outlined. If, as explained in this Privacy Policy, the recipients of the data (this is the case, for example, with Google) are based in the U.S., we will ensure that your data is sufficiently protected by our third-party service providers, either through contractual arrangements with those companies or through any other appropriate safeguards that may be required.

Background data processing on our website
Data processing while visiting our website (log file data)
When you visit our website, the servers of our hosting provider Infomaniak Network SA, Rue Eugène-Marziano 25, 1227 Les Acacias temporarily store each access in a log file (log file). The following data are collected without your taking any action and remain stored by us until they are automatically deleted:
  • The IP address of the computer from which the request originated;
  • the date and time of access;
  • the name and URL of the opened file;
  • the website from which the access was made, possibly with the search keyword used;
  • the operating system of the computer and browser used (including type, version and language set);
  • type of device, if accessed from cell phones;
  • city or region from which access was made; and
  • name of the Internet access provider.
The collection and processing of this data takes place to make our website usable (opening of the connection), to permanently ensure the security and stability of the system, to enable error and performance analysis, and to enable optimization of our website (for the latter aspects, see also section 6.4).
In the event of an attack on the website's network infrastructure or if other unauthorized or fraudulent use of the website is suspected, the IP address and other data will be analyzed for recognition and defense purposes and, if necessary, may be used in civil or criminal proceedings to identify the user involved.
The purposes described above constitute our legitimate interest under Article 6(1)(f) of the GDPR and, therefore, the legal basis for data processing.

Iscriviti alla nostra newsletter

Lorem psum dolor sit amet consectetuer adipiscing elit.

email

Choose the view

Piazza Torre

Lakefront

Why booking direct

Prenotando direttamente vi assicuriamo:
Book now

The best rates and booking conditions.

Direct contact with the hotel and personalized service.

Ticino Ticket.

× Notice
We and selected third parties collect personal information as specified in the  privacy policy and use cookies or similar technologies for technical purposes and, with your consent, for measurement and marketing (personalized ads) as specified in the cookie policy. Denying consent may make related features unavailable. You can freely give, deny, or withdraw your consent at any time. Use the “Accept” button to consent. Use the “Reject” button to continue without accepting. Cookie policy I agree